I’m having trouble with payment or checkout

If you’re running into issues completing your payment or finishing checkout, it’s usually caused by a card validation error, a declined transaction, or a temporary bank block. Try the steps below and reach out to Support if the issue continues.

1. Try Another Payment Method

TeachMe.To accepts several secure payment options:

• All major credit and debit cards
• Google Pay
• Link
• CashApp
• TeachMe.To Gift Cards

If your first payment attempt fails, try switching to one of the alternatives above.

2. Common Reasons a Payment May Fail

Payments may not process for reasons such as:

• Your bank declining the transaction
• Wrong card number or ZIP code
• Insufficient funds
• Expired card
• Using a restricted card type (e.g., some prepaid cards)
• Bank fraud prevention rules
• Network interruptions during checkout

If your bank blocks the transaction, a quick call or text to them often resolves it.

3. Try Refreshing or Restarting Checkout

Before trying again:

• Fully close and reopen the app
• Refresh the checkout screen
• Re-enter your payment details carefully

If you’re on a browser, try clearing your cache or switching to a different browser.

4. Using a TeachMe.To Gift Card

If you’re paying with a gift card:

• Enter the full gift card code at checkout
• Ensure your balance covers the full amount
• If the balance is lower, you can pay the remainder using another method

Gift cards never expire and can be applied to lessons, packs, or subscriptions.