How do refunds and credits work?

TeachMe.To offers refunds and lesson credits depending on the type of purchase and how soon you request a change. This guide explains refund rules for single lessons and multi-lesson packs, as well as how lesson sc work.

Refunds for Single Lessons & Lesson Packs

Within 24 Hours of Purchase

You are eligible for a full refund if:

• Your lesson is not scheduled within the next 24 hours, and
• You request the refund within the 24-hour window of your purchase

This applies to both single lessons and multi-lesson packs.

After 24 Hours of Purchase

If you request a refund more than 24 hours after purchase, and at least 24 hours before your scheduled lesson:

• Your purchase converts to lesson credit
• No cash refund is issued

Your existing lesson can be used later with any coach.

After Your Lesson Occurs

Refunds after a completed lesson are only available for:

First-lesson quality issues, reported within 24 hours

If your coach cancels or the session cannot be completed due to issues outside your control, you may be offered to work with a different coach, or to save your lesson for a later date, or alternate compensation through Support.

Using your Lesson

Lessons issued by TeachMe.To follow a clear set of rules:

✔ Valid for 12 months

Your lesson expires one year from the date they were purchased.

✔ Can be used with any Coach or skill

Lessons are flexible — use them for any activity taught on TeachMe.To, even online lessons!

✔ Non-refundable

Lessons cannot be converted back into cash.

✔ Can be shared or gifted

You can transfer or gift your lessons to friends or family.

Failed or Missing Stripe Charges

If you believe a charge is missing or failed to process, our support team may ask for verifying information to help locate the transaction:

• Last 4 digits of the card used
• Email address associated with the payment
• A screenshot of the bank or app transaction

This helps us confirm the charge and resolve any billing issues.